FESCO Complaint
FESCO is a flourishing DISCO in Pakistan, and the number of its consumers is increasing regularly. Moreover, it has more industrial and commercial consumers in its portfolio, which distinguishes it from other DISCOs in Pakistan.
FESCO is striving hard to fully facilitate its consumers, but maybe some consumers are not satisfied with its services. They want to contact FESCO Representatives to lodge their complaints and want their solution as soon as possible.
If you are also a dissatisfied consumer or have any issues to be fixed, then this article is just for you. Open to get full detailed information about FESCO Complaint and helpline numbers. Here, you will also get phone numbers of relevant officials of FESCO, who can solve your issues.
FESCO has established its complaint centres to facilitate its consumers. Consumers can lodge their complaints against FESCO in these complaint centres. Moreover, FESCO has also designed a Customer Complaint Management System ( CCMS ). Here customers can lodge their complaints about their issues online and can also track their application while using the internet.
In this article, we will also give you all the details about CCMS and helpline.
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FESCO Emergency Helpline Number
In case of unscheduled load-shedding in your area, you can dial this emergency helpline. It is toll-free and you can easily access it anywhere from the region of FESCO. All calls are recorded and used to trace the issues.
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Customer can also track their complaints registered through this emergency helpline. As these calls are recorded, it has the highest success rate in solving the issues.
Customers can dial 118
Or 0800-00118
When a customer dials 118 ( emergency helpline ) he should provide the required information and highlight the issue that he is facing currently.
Customers can also access this helpline via SMS, they need to type their message and send it to 8118.
This helpline is free of cost and can be accessed at any time.
FESCO Office Contact Numbers
If you are facing any issues regarding FESCO Services, then you can call this office number to register your complaint. We have also mentioned the fax number here, so you can fax your application to the FESCO Office
Phone #: +92 (41) 9220229, 9220184
UAN #: 080066544
Fax #: +92 (41) 9220233
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FESCO Circle Office Numbers
Here we will present a list of circlel officers of FESCO and their contact numbers. Customers can contact them directly on their office number or their cell number. They can present their issue before them and they will assist in solving their issue as soon as possible.
| Name | Designation & Office | Office Number | Cell Number |
| Faisal Shafi Rana | S.E (O), S.E (O) 1st Circle | 041-9200641 | 0345-1501004 |
| Muhammad Waqas Baig | S.E (O), S.E (O) 2nd Circle | 041-9330060 | 0345-1502236 |
| Misbah-ul-Islam | S.E (O) T.T. Singh Circle | 046-9201119 | 0345-1500413 |
| Ismat Ullah | S.E (O), S.E (O) Sargodha Circle | 048-9232393 | 0345-1501452 |
| Mudassar Ahmad Khan | S.E (O), S.E (O) Mianwali Circle | 0459-350506 | 0345-1501242 |
FESCO Divisional Office Phone Numbers
Here we will share a list of divisional officers, their office and cell phone numbers. Customers can contact them in case if they are facing any issues.
But if you want to get more officer contacts, then open the official site of the FESCO Phone Directory
| Name of Office | Name of Officer | Designation | Office Number | Mobile Number |
| Civil Line Division | Waqas Rashid | XEN | 041-9200307 | 0345-1503636 |
| Abdullahpur Division | Awais Rashid | XEN | 041-9220197 | 0345-1500219 |
| Jaranwala Division | Muhammad Tahir Maqsood | XEN | 041-4312947 | 0345-1501020 |
| Chak Jhumra Division | Muhammad Naeem Javed | XEN ( O ) | 041-8527555 | 0345-1501804 |
| Chiniot Division | Muhammad Faheem Shah | XEN ( O ) | 047-9210060 | 0345-1501028 |
| Lalian Division | Mudassar Ahmad Khan | XEN ( O ) | 047-6611336 | 0345-1502176 |
| Skp Road Division | Farhan Anwar | XEN | 041-9330938 | 0345-1506363 |
| Jhang – 1 Division | XEN (O) | 047-9200224 | 0345-1502004 | |
| Jhang – II Division | Nasir Abbas Sial | XEN | 047-9200230 | 0345-1500397 |
| Sultan Bahoo Division | Mureed Hussain | XEN | 047-5310825 | 0345-1502015 |
| NAZIMABAD DIVISION | Sheraz Sheikh | XEN ( O ) | 041-9330118 | 0345-1501511 |
| GHULAM MUHAMMAD ABAD DIVISION | Tahir Maqsood | XEN (O) | 041-9330236 | 0345-1501512 |
| Samundri Division | Muhammad Ahmad | XEN (O) | 041-9240012 | 0345-1502723 |
| PEOPLES COLONY DIVISION | Naeem Javid | XEN (O) | 041-9330609 | 0345-1501537 |
| TANDLIANWALA DIVISION | Waqar Ahmad Khan | XEN (O) | 041-3441191 | 0345-1501518 |
| ALLAMA IQBAL DIVISION | Arslan Iqbal | XEN (O) | 041-9330 | 0345-1500422 |
| SARGODHA-1 DIVISION | Maroof Butt | XEN (O) | 048-9230395 | 0345-1502506 |
| SARGODHA-2 DIVISION | Haroon Ahmad | XEN (O) | 048-3210093 | 0345-1502503 |
| Bhalwal Division | Muhammad Athar | XEN (O) | 048-6251056 | 0345-1502510 |
| Jauharabad Division | Ghulam Mustafa | XEN (O) | 0454-920057 | 0345-1502511 |
| SARGODHA-3 DIVISION | Babar Riaz | XEN (O) | 048-9230505 | 0345-1502505 |
| Kot Momin Division 1 | Pir Muhammad | XEN (O) | 048- | 0340-5559795 |
| Mianwali Division | Inam Ullah Khan | XEN (O) | 0459-920031 | 0345-1502504 |
| Kalabagh Division | Najam ul Hassan | XEN (O) | 0459-395504 | 0345-1501901 |
| BHAKKAR DIVISION | Zaheer Abbas | XEN (O) | 0453-9200116 | 0345-1502014 |
| DERYA KHAN DIVISION | Sohail Kamran | XEN | 0453-222116 | 0345-1500846 |
| TOBA TEK SINGH DIVISION | Rao Abid Bashir | XEN ( O ) | 046-9201118 | 0345-1502010 |
| KAMALIA DIVISION | Fazal Abbas Shah | XEN (O) | 046-3413601 | 0345-15020217 |
| GOJRA DIVISION | Nasir Abbas Sial | XEN (O) | 046-9200051 | 0345-1502012 |
FESCO Customer Complaint Management System ( CCMS )
Govt has created a web-based portal to facilitate the consumers of all DISCOs, including FESCO. The consumers of FESCO can register their complaints with CCMS easily. They can also track their complaint to know the current status of their complaint.
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How a Customer Can Register his FESCO Complaint
Here we will discuss all possible ways to register complaints with CCMS.
Dialing a Toll-Free Number
Customers can easily register their complaints with CCMS by dialling the 118 emergency helpline. Here customers can lodge their complaints with ease and quickly. A customer representative of CCMS will receive the call and register the complaint. This complaint is transferred to the concerned department for further action.
Customers can also send messages of complaints through the shortcode 8118. They will also get an immediate reply with the complaint ID. This ID can be used to track the status of a complaint at any time.
This service is fully free and customers can contact this number at any time from anywhere during the whole year.
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Through a Web Portal
This system is designed to be web-based. Customers can access this portal by clicking CCMS. customers can register their complaints online by using this portal. They just need to open CCMS, select the register complaint tab and a new form will show up. Provide the required information like Reference Number and CNIC. Now give the name and contact number of the complainant. Enlist their issue and submit the complaint.
They will get a tracking ID against their complaint. This tracking ID can be used to track the status of their complaint.
Click to open the CCMS Official site to register your complaint.
Benefits of Customer Complaint Management System
CCMS has many benefits and brings ease to the lives of consumers regarding complaint registration. Here we will enlist some of them briefly.
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How to Track a Complaint
When a customer registers his complaint through CCMS, he will get a tracking ID ( Ticket Number ). This tracking ID is used to track the current status of the complaint.
The customer needs to open the CCMS portal and select the option of Track a Complaint.
Customers can track their complaints with the help of Reference Number and Tracking ID. Click on the desired tab, provide the required information and press submit. The status of the complaint will be shown.
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Conclusion
In the modern era of technology, customers can register or lodge their complaints against FESCO through calls, SMS, Email and web portals. They can opt for any 1 option from these and provide the required information. These complaints are treated as a top priority and solved as soon as possible.