FESCO Helpline: Your Guide to Customer Support Services

Are you facing issues and want to know about FESCO Helpline? Then you are at the right place, here we will guide you about the different support channels available to get instant help.

FESCO is among the largest electricity distribution companies ( DISCOs ) in Pakistan. It covers a vast area and has millions of customers to care for. Sometimes you need help regarding any issue you are facing.

We are here to assist you in this situation. We will guide you on how to get help instantly. We will provide you with information about emergency helpline 118, SMS service 8118, and office-based phone numbers to get help according to your needs.

Let’s discuss all these channels in detail.

FESCO Helpline/Emergency Helpline

The emergency helpline is designed for customers who are experiencing power failure, outage, load-shedding, etc. If you are facing a power outage or undeclared load shedding for a long time then dial 118, a toll-free number, and register your complaint.

All calls to this number are recorded and treated as top priority. The issues registered through this emergency helpline are resolved as soon as possible. You will get instant relief if you contact us through this.

This service was introduced only for power outrage and undue power outages for a long time. This service is available 24/7.

Emergency SMS Service

If you are not able to call 118 then FESCO has an SMS service designed for you. You can send an SMS to 8118 and can register your complaint in case of an emergency. It is designed for registering emergency issues regarding power outrage, load shedding and other issues.

You just need to send an SMS to 8118 and register your issue to get instant relief. It is a quick and hassle-free way to communicate with FESCO.

To send an SMS type “ Your Reference Nuber “ > Your Complaint > and send it to 8118.

Office Based Phone Numbers

If you want to get guidance or discuss your issue with a focal person then you can call on these official numbers. Here we will share with you the head office phone numbers and district-wise focal person numbers.

Head Office Phone Numbers

Phone Number # + 92 ( 41 ) 9220229, 9220184

UAN # 080066544

FAX # + 92 ( 41 ) 9220233

City Focal Person Contact Numbers

Online Support

It is another support channel provided to customers to assist them with their issues. If you are unable to contact us on phone numbers then you can contact us online through the official website.

Here you can contact the support online and get information about different topics. If you are going to apply for a new connection then you can select this option from the online portal. Open the official site of FESCO and select “ New Connection “.

You can also check your duplicate bill and calculate your bill instantly online through this portal. If you get a wrong bill and want to correct it then apply online through the site portal and select the option of “ Bill Correction “. Here you can also get the information about the process of bill correction.

If you want to know the schedule of bills for the current month then you can easily get this information. Open the site and select the option of “ Billing Schedule for the month “ to get a detailed billing schedule for the current month.

If there is load shedding in your area, want to know if is it official or unannounced load shedding then move to the section of “ Load Shedding Schedule “. Open it and check your area load-shedding schedule. It is specifically designed for user information.

Here you can also check the shutdown schedule for your area if any. It is a planned shutdown for repair or another maintenance process. If you want to know about the tariff rate for the current year or previous years then you can get information by clicking “ Tariffs”. Here you can get information about different taxes or duties included in the bills.

It is an enriched source of information for customers and you should explore it to get the required information.

Frequently Asked Questions

Conclusion

As you know the FESCO serves millions of customers so there might be a possibility of some issues. It provides multiple support channels for the assistance of customers. The quickest service is the emergency helpline 118.

If you are facing an electricity outage or load-shedding longer than usual then you should call 118 for quick response. It is an amazing service with quick responses. Save FESCO’s helpline number 118 for quick access during emergencies.