Wapda Emergency Helpline

Q: What is the WAPDA emergency helpline number, and is it free?

Dial 118 — it's toll-free and available 24/7. You can also SMS 8118 .

Q: How do I track my complaint after calling 118?

You’ll receive a complaint number via SMS — save it. A WAPDA agent will also call back to confirm restoration. For escalation, SMS 8118 or email ccms@pitc.com.pk .

Q: What do I need before calling 118?

Your bill reference number and mobile number . Also note how long the power has been out and whether it affects just your home or the whole area.

Whenever you face any issues regarding Electricity or Power Failure in your area, don’t panic. Don’t feel in trouble. You do not need to find any reference to get your issue solved. It is very easy nowadays. The government has introduced the WAPDA emergency helpline, LESCO Help Line, or Electricity Complaint Number 118. It is a toll-free, 24/7 number. Or you can send an SMS to 8118. You can register any complaint against power supply failure or meter defects in your area.

It is a specially designed emergency number; you can call it 24 hours a day, 7 days a week. It is always in working condition. All calls to this number are recorded, and feedback is collected regularly. If you call this number, your complaint is registered, and the employee’s response is recorded. You can check your Duplicate Bill online for free by visiting our Duplicate Ebill page to download your Bill.

How Wapda Emergency Helpline Works

You need to follow the following procedure, and your complaint will be lodged in the WAPDA System.

Dial the WAPDA Help Line 118
Press 1 ( one ) to select Urdu as a medium of communication and 0 ( Zero ) to talk with the Representative
When connected with a representative, tell him/her your Reference Number written on your Bill
Lodge your complaint about your issue related to WAPDA; it may be a load-shedding or meter-related issue
Mostly, we can use it to complain about unscheduled load-shedding and tell the representative how long the electricity is out.
The representative will forward your complaint to your relevant office and will send a complaint number via SMS.
You need to save this complaint number and use it to trace the status of your complaint

Response Time of Wapda Emergency Helpline

Its response time is about 24 hours. It means that when you register a complaint with 118 about unscheduled load shedding or an electricity outage caused by a fault, they are required to fix it within 24 hours.

Moreover, their performance regarding this is recorded, and they need to fix it as soon as possible. However, its response time can be reduced or fast-tracked if more complaints are lodged with it from the same locality. This issue will be highlighted, and officers will solve it as early as possible.

There is no option for not solving our complaints registered through this number. When we complain about this number, officials make it a top priority to resolve the issue as soon as possible.

Follow Up

The representative will call you to inquire about the status of your complaint and whether your electricity has been restored. They will keep calling you until you tell them your issue is resolved. If you are not satisfied with the officials’ response or response time, you can send an SMS to 8118. It will receive an immediate response, and they are bound to provide a solution to our complaint.

We can also register our complaint by emailing ccms@pitc.com.pk. It is an official email address. We will get an immediate response from the receiver. You can get all the information about net metering by visiting our page of Net Metering or Green Meter | How to Apply and Price

Frequently Asked Questions FAQs

Dial 118 — it’s toll-free and available 24/7. You can also SMS 8118.

Unscheduled load shedding, complete power outages, faulty or fast-running meters, transformer breakdowns, and dangerous exposed wiring.

Complaints resolve faster if multiple neighbours report the same issue — it gets flagged as high priority.

You’ll receive a complaint number via SMS — save it. A WAPDA agent will also call back to confirm restoration. For escalation, SMS 8118 or email ccms@pitc.com.pk.

Your bill reference number and mobile number. Also note how long the power has been out and whether it affects just your home or the whole area.

Conclusion

From the above discussion, we conclude that WAPDA Emergency Service is very helpful and a fast track to resolving issues related to electricity load-shedding. To make it more effective and solve your issue in the minimum time, increase the number of complaints. Now you can easily calculate your bill once you know the number of units. Visit the Bill Calculator to estimate your current bill.

As the number of complaints increases, the time to resolve them will decrease, and the issue will be resolved at the earliest. It highlights the issue most effectively and is solved at the earliest. For more information about electricity, visit NEPRA’s official website. If you encounter any issues with the electricity supply in the future, you should use the emergency helpline.